Frequently Asked Questions

Where can this item be used?

This product is designed for use in care homes and also for personal use in the home environment.

Is this item eligible for VAT relief?

Yes. To purchase the item VAT free, you must be purchasing the item for personal use (not for care home or business use) and you must be either registered disabled or have a named medical condition (e.g. Alzheimer's, Parkinson's). For more information, please visit our helpful VAT relief guide.

Can I return this item if it isn't suitable?

Yes you can. If you find the product isn't suitable after it has been delivered, please contact our customer care team within 14 days of receipt of the goods. Providing it is unused and in its original packaging, the item will be collected and you will recieve a full refund. Please read our Returns Policy for more information.

How can I find out more about this product?

For more information including technical specifications and warranty information, please call our advisers on 0333 222 8584.