Frequently Asked Questions
How quickly can I get my item?
All orders of stocked goods are delivered next day by standard if you choose to have doorstep or kerbside courier delivery. For larger items such as beds or chairs that you wish to have installed by our engineers, we can service the majority of UK areas within 2-3 days of ordering. Find out more about delivery and installation.
How do I know whether an item is in stock?
Thanks to 5 UK stock holdings, we are able to stock all products in the Opera® range. For products where there are multiple configurations such as upholstery colours, please call our customer care team on 0333 222 8584 to check availability.
Can I buy products for my own home?
Sure, Alpine HC work with both care homes and private buyers in their own home.
Do you deliver/install on a weekend?
We can arrange doorstep/kerbside courier deliveries for a Saturday, however engineer installations are only avaliable on weekdays (Monday to Friday).
How do I place an order with you?
You can place your order online, over the phone or by email. Find out more about ordering on our helpful How to Order Page.
How do I get VAT relief on a product?
To purchase an item VAT free, you must be purchasing the item for personal use (not for care home or business use) and you must be either registered disabled or have a named medical condition (e.g. Alzheimer's, Parkinson's). You pay without VAT and fill out a qualifying form to prove your eligibility. Find out more in our helpful VAT relief guide.
Can I return an item if it isn't suitable?
Yes you can. If you find the product isn't suitable after it has been delivered, please contact our customer care team within 14 days of receipt of the goods. Providing it is unused and in its original packaging, the item will be collected and you will recieve a full refund. Please read our Returns Policy for more information.
Can I hire a bed from you?
Yes, you can hire Opera® Profiling Beds and Air Mattresses. Visit our Bed & Mattress Hire Page.
Do you buy back beds when they are no longer needed?
We do have a buy back scheme for Opera® beds. Please call our advisers on 0333 222 8584 to find out more about the scheme.
How can I see or try out your products?
We have an equipment showroom in Hull, East Yorkshire that is open for appointments Monday to Friday 8:30am - 4:30pm. Call us on 0333 222 8584 to book your appointemnt. If this is not practical, we offer a 14-day trial period in your home that allows you to check the suitability of a product and also have an over-the-phone advisory team that can show you videos and discuss your needs in more detail.
Do you manufacture your own beds, mattresses and chairs?
Alpine HC Group is the manufacturer of all Opera® products. Components and initial manufacturing is done in global locations including Europe, Eastern Asia and the British Isles. Assembly before dispatch is all carried out at our main UK site in East Yorkshire.
How do I find out more about a product?
If you need more information or technical advice on a product that isn't listed on our website or brochure, please call our helpful advisers on 0333 222 8584.
Why should I buy Opera® products?
Opera® beds, chairs and mattresses are becoming well established with UK care providers, carers and consumers because of three key qualities:
- Opera® products have been thoughtfully designed to encompass varying care needs and maximise medical/health benefits. Approved by the NHS.
- Build method and materials are uncompromising in quality which is confidently backed by generous warranty terms.
- Opera® is perhaps best known for balancing care functionality with elegant, homely design.
Add to these, Alpine HC have one of the highest service levels of any UK care equipment provider with an outstanding, reliable logistics network and a highly rated, skilled customer care team. View our Trustpilot rating.