How to Order
At Alpine HC we are fanatical about customer service. Good is not good enough, we consistently strive to exceed expectations every time. We want to make your experience with Alpine HC as easy and simple as possible.
Ways to order
Visit alpinehc.co.uk to view the full range and place your order. The website is optimised to be used across computers, laptops, tablets and phones, allowing you to gain access to our products wherever you are. The website uses the highest levels of website security to ensure your details are kept safe and secure.
Over the phone
Call our customer care team on 0333 222 8584 to place your order over the phone. We will be able to answer any questions you have and also book your delivery date on the call.
Email your order to firstname.lastname@example.org. Our customer care team will process your order, arrange delivery and call/email you to confirm any details you need to know.
Request a quote
Phone 0333 222 8584 or email email@example.com to request a quotation. You can also request a quotation via our quote request form. We will email you the quotation which can then be forwarded for approval.
If you're ordering online, you will be asked to put your card details in as a stage of the checkout process. If you're ordering over the phone, a member of our customer care team will take card details over the phone. We accept most debit and credit card types and there are no additional fees for all card payments.
To pay by BACS transfer, we will email you a proforma invoice with BACS details. Once payment has been made your order will be processed and dispatched.
You can pay for your order by posting a cheque for the sum to Alpine HC Limited, Azure House, Connaught Road, Kingswood, Hull, East Yorkshire, HU7 3AP. Please note that your goods will not be disptached until the cheque is recieved and has cleared. please note this can take up to 3 days after we received the cheque.
Purchase on account
Trade customers (care services, registered companies, charities etc.) can place orders on their account and receive a credit period after recieving the goods to make payment. You can contact us by phone, fax or email to place your order, and we’ll do the rest. To set up a credit account call 0333 222 8584 to request an account application form.
All orders received by 16:00 on a normal working day will be delivered the following day (subject to stock availability). Deliveries outside UK mainland are priced on application. Damaged/faulty goods or short deliveries must be notified to the Seller within three working days of delivery and the goods and packaging material retained for inspection, otherwise no liability can be accepted. The Seller’s liability in respect of faulty goods shall be limited to giving the Buyer the benefit of any guarantee given by the manufacturer of such goods.
If you decide to cancel your order after 16:00 on the day before your delivery day, you will be liable to the full delivery charge. If you are having your equipment installed by our installation team and you decide to cancel your order the day before your delivery date you will be liable for the full charge of both delivery and installation.
If you wish to return a product, please contact a member of our Customer Care team within 14 days of the invoice date and your goods will be refunded, you will be liable for the carriage cost to return the goods and any installation and de-installation charges. Pressure care products cannot be returned if they have been used. This is for infection control reasons. Made-to-order items cannot be refunded.
If you wish to return a product after 14 days you will be responsible for the delivery and collection carriage charges and a restocking charge at 20% of the sale value of the goods. If the product has been installed, i.e. a profiling bed, there will also be a de-installation charge of £99.
Please return the item(s) in the same condition as received and in the original packaging. Once the items have been returned they will be inspected. You will incur the full cost of the product if there are any damages.
For more information on returning goods, view our full Returns Policy.
If you have any more questions about how to order from Alpine HC, please call our friendly Customer Care team on 0333 222 8584 and we will happily help.