Ordering & Returns
At Alpine HC we are fanatical about customer service. Good is not good enough, we consistently strive to exceed expectations every time. We want to make your experience with Alpine HC as easy and simple as possible. Here are our four easy ways to order:
How to Order
Visit alpinehc.co.uk to view the full range and place your order. The website is optimised to be used across computers, laptops, tablets and phones, allowing you to gain access to our products wherever you are. The website uses the highest levels of website security to ensure your details are kept safe and secure.
Purchase on Account
You can contact us by phone, fax or email to place your order, and we’ll do the rest. To set up a credit account call 01482 210021 to request an account application form, or download a copy at alpinehc.co.uk/credit
Pay by Card
Simply phone 01482 210021 to place your order, and process your card payment.
Request a Quotation
Phone 01482 210021 or email firstname.lastname@example.org, to speak with one of our care equipment specialists to request a quotation. You can also request a quotation via our quote request form alpinehc.co.uk/quote. We will email you the quotation which can then be forwarded for approval.
All orders received by 16:00 on a normal working day will be delivered the following day (subject to stock availability). Deliveries outside UK mainland are priced on application. Damaged/faulty goods or short deliveries must be notified to the Seller within three working days of delivery and the goods and packaging material retained for inspection, otherwise no liability can be accepted. The Seller’s liability in respect of faulty goods shall be limited to giving the Buyer the benefit of any guarantee given by the manufacturer of such goods.
If you decide to cancel your order after 16:00 on the day before your delivery day, you will be liable to the full delivery charge. If you are having your equipment installed by our installation team and you decide to cancel your order the day before your delivery date you will be liable for the full charge of both delivery and installation.
If you wish to return a product, please contact a member of our Customer Care team within 14 days of the invoice date and your goods will be refunded, you will be liable for the carriage cost to return the goods and any installation and de-installation charges. Pressure care products cannot be returned if they have been used. This is for infection control reasons. Made-to-order items cannot be refunded.
If you wish to return a product after 14 days you will be responsible for the delivery and collection carriage charges and a restocking charge at 20% of the sale value of the goods. If the product has been installed, i.e. a profiling bed, there will also be a de-installation charge of £99.
Please return the item(s) in the same condition as received and in the original packaging. Once the items have been returned they will be inspected. You will incur the full cost of the product if there are any damages.